OKX

OKX SCAM

My name is Fernando, and this is my second post here. I deposited my account with a significant amount (currently the equivalent of around 3,500 USD) and then my account got frozen. I can't withdraw my money back to my bank account in Portugal. I don't know what to do and it feels like OKX just stole my money. I contacted the support and they requested my proof of residence (yet my account was verified). I provided two bank statements with my exact address in Portugal and exact account number from which I deposited the money. OKX rejected it and I'm not sure what else I should do. I don't want to use OKX after all the recent stress and all I need is to get my money back! The support person (see the screenshots) mentioned (calling me "dear", super professional) that my account was blocked because I was using OKX from a different region. I did travel recently and my wife lives in another country, also I occasionally use VPN, so is it a reason to steal my money, "dear" OKX? OKX, I want you to answer the following the following two questions publicly please: 1. Please confirm that using your service from a region different from the residence region (as your support person states) is prohibited and may cause account freeze. 2. Please confirm that, once the account is frozen, the money cannot be withdrawn even though a proof of residence is provided - thus effectively you make these money yours. Again, I'm a citizen of Portugal who provided you the proof of residence and you rejected it with no explanation. What else PoR do you expect from me? All the countries I recently visited and where I had the imprudence to access your service from? This looks much like a scum, not a collaboration. My last ticket number is #6679039, but I insist on a public conversation here so everyone sees how you handle customer issues.

Opened an Australian superannuation…

Opened an Australian superannuation trading account with OKX - at first there were some issues about getting my bank details whitelisted but a guy by the name of Gabriel was going back and forth for me and sorted my issues - this is the type of response you need to get your superfund working.

I am a scam victim

My ticket ID is 6714411 My OKX wallet had been zero off, causing a loss of 5.56 million units of Shiba Inu token. Reply from your safety group to mention that they are at limitation to intervene such case, and want me to take up the issue with my local law authority? Reply as below. Please be informed that our ability to intervene is limited to specific situations. We can only take action or offer assistance when contacted directly by relevant law enforcement authorities. If you believe law enforcement intervention is necessary, please reach out to the appropriate authorities and request that they contact us directly. Due to the anonymity of blockchain addresses and the irreversible nature of blockchain transactions, we are unable to identify the owner of the target address or recover any withdrawn funds. We understand that this may be difficult to hear, and we deeply sympathize with your loss. The problem arise is, the platform is vulnerable to hacking by hackers causing such losses. It has nothing to do my local law enforcement authority. OKX should be responsible for the losses. I am urging OKX to re-instate the losses into my wallet asap. Contact with support group is useless. Keep resending the automated reply.

Support was basically non-existent when…

Support was basically non-existent when I needed help

The platform is scamming

I have chatted and sent tons of emails, the transfer failed already! You asked by bit to verify my account.they did not receive anything from you! Do not work with this okx! They are blocking all your funds on their platform illegally! The platform is scamming. They misused the travel rule as excuse and block all my fund from transfering to another exchange platfrom which is on their supported list. The support email does not work any more. the ticket is all closed without having the issue resolved. If you drops your money in, you lost it, they don't do anything!

don't trust okx ever

I trusted OKX, the exchange claiming to be the “second largest after Binance,” and they stole my funds. Their excuse? They said someone outside their platform hacked my account – but the truth is, your money is never safe with them. A real exchange takes responsibility and protects its customers. OKX does neither. They hide behind weak excuses, ignore accountability, and let your hard-earned crypto vanish without justice. If you value your money and security, stay far away from OKX. Don’t believe the hype, don’t trust their marketing, and don’t put your assets in the hands of a company that refuses to protect its users. Your crypto deserves better.

Hi everyone,

Hi everyone, I've been using this app and they just freeze my account for some reason and I can not withdraw my money. Ticket ID #6491180. Please be aware!!

A total scam

A total scam, On this platform, I paid to the seller 210,000 PKR to buy equivalent 716.72 USDT and sent screenshots of payments and video proofs including chat with the seller and even calls and sms to the seller to provide proof that I have sent the seller the required amount against designated account no. Provided by seller and asked platform to provoke seller to release the payment and instead of freezing the seller assets and release the crypto to me, they messaged me that the they cann't take action the seller because he withdrew the assets after my payment to him and cann't help me out. HANZLA_SHOAIB UID: 544995660786098137 Note: I used help and raised dispute three times.

Absolutely terrible. I'm waiting for my verification for already 1 year and still only getting rejection, I can't even withdraw my money back!!!

Endless KYC Nightmare & Blocked Withdrawals – Avoid at All Costs

I’ve been stuck in OKX’s “verification” loop for over three months. I submitted everything: private wallet addresses, complete transaction histories, tax returns, audited financial statements, proof of business ownership, dividend records, even documentation from two separate companies — one of which had substantial audited assets. Despite this, OKX keeps rejecting my documents without giving any concrete reason, sending me the same canned response and a link to their generic guidelines. They clearly don’t read what is submitted. To make matters worse, they block withdrawals for hours or even days under the pretext of “verifying” the receiving address — even when the destination is a major, reputable exchange address that can be verified instantly. Even the tax authorities require far less than OKX. After months of wasted time, I will not deposit another cent here and only want my crypto back. Avoid this circus at all costs. There are plenty of other exchanges that treat clients with respect and follow reasonable, professional procedures. Update: #Ticket ID 22646228 how quick they are to respond here! My reply (still unanswered) to their email is: After months of repeatedly providing every document imaginable — including two separate company profiles (the previous one showing audited assets of over xxx million) — I am done. I no longer intend to deposit anything into OKX. My sole request now is to withdraw my existing crypto and close the account. Your ongoing demands for redundant documents, despite already having full tax returns, audited financials, share registries, and transaction histories, have gone far beyond any reasonable compliance process. Even the tax authorities are satisfied with far less. Please process my withdrawal immediately. If there are any genuine compliance concerns preventing this, I expect them to be clearly and specifically stated in writing. Otherwise, release my funds without further delay. Update 13 August 2025 These crooks have rejected my crypto withdrawals to Kraken. No communication, I can just see “unable to withdraw” where I first saw “checking the address”. Stay well clear of OKX if you don’t want to lose your money. Update 14 August 2025 Zero answers from OKX. They literally disappeared. Update 15 August 2025 A totally useless answer explaining how I can close or freeze the account, without any mention to my questions and to the reason why the crypto withdrawals to Kraken were cancelled. Stay away from OKX! It's the worst crypto exchange ever.

OKX keeps changing promises and withholding my funds

I accidentally deposited ZORA (Base network) to OKX, which is not supported on the platform. Immediately after contacting support, the agent clearly stated that refusal was not possible and that I would be assisted with the withdrawal. However, later support went back on their word, saying that a refund was technically impossible. Some time later, they told me again that the token would be added to the "untradable" list, after which I could withdraw it myself, but they have not provided any timeframe for over 14 days now. During this period, the token has been extremely volatile — ranging from $120 to $318 — creating significant risk for me. OKX has offered no alternative solution (such as converting to USDT). The funds remain in their deposit address (TXID: 0x9440326994da5247aca234e23bd5f04aab8a8fbc52f235644f6e5098ce593989) and are not being used, yet I am denied access. I expect OKX to honor their original commitment and immediately allow withdrawal.

They weekly wanted my priv documents

They weekly wanted my priv documents, ı sended 2 times they approved but they want again and again, dont know why they want my budget my address who are they new world authority ? And their useless supports no reasonable explain about it. Dont use Probably they steal and sell your info.

Meiner Meinung nach ist OKX eine Betrügerplattform. Transfers von Uphold kommen nicht an, weil die Beträge angeblich zu gering sind. Also steckt man sich diese Beträge in die eigene Tasche. Das summiert sich bei Millionen Nutzern. ETH lässt sich weder konvertieren, noch verkaufen. Das ist ein Bananen-Sumpf. Hände weg!

Gute Oberfläche, saubere Menüführung, wenn auch unorthodox, hab noch verifikationsprobleme, aber stabil. Kann ich mobil Empfehlen. .thx

Nie wieder OKX. Verfizierungsprozess abgeschlossen, Fiatgeld aufgeladen. Anschließend konnte ich nichts machen mit dem Fiatgeld. Weder tauschen noch kaufen. Der Support konnte nach 10x Mails absolut nicht helfen und der live chat funktioniert ebenfalls nicht. Absolut intransparent. Ich rate jedem drigend von OKX ab.

wenn eine Währung nicht auf der Plattform existiert und diese woanders holt ok aber dann zeige ich wo man diese Währung herbekommt wir erstäcken sie immerhin auf eurer Plattform! die neuesten sind nicht neu wenn ich sage ein Colin ist neu dann sollte dieser nicht 3 Monate schon existieren es gibt vieles was ich bemängel dazu reicht dieses Fenster hier leider nicht aus.. wenn ich schon Euro einstelle will ich auch irgendwo sehen und nicht US-Dollar Auszahlung gehen aber immer das ist okay dahe

Funds frozen without reason

Funds frozen without reason – no access to crypto under 1,000 € My OKX account (registered via Apple Private Relay) was suddenly frozen, despite a small balance in STX. Support has given only vague replies, and the promised unfreezing date was extended with no explanation. I am losing trust in this platform and will take action via EU consumer protection. I can provide my UID to OKX privately if needed. #OKX #CryptoSupport #AccountBlocked

Not a good experience

Not a good experience ! I will not encourage anyone to continue with this company just follow my lead.

Lost funds due to Aptos address — no warning, no refund

I lost my USDT after withdrawing to an inactive Aptos address. OKX did not show any warning (unlike Bybit or Binance), even though the address was not valid on-chain. Support refused to help, even though it’s clearly a system issue Ticket id: 22485787

FACE ID gone

OKX TR which is their Turkey brand is the problem. I deposited more than usual to my account and as soon as the deposit is completed, my passkey (FACEID) option was gone. So i couldn't withdraw and i have a limited account. Due to my deposit, i became a VIP customer and got VIP support. They asked me to send the identification document which i did. Been almost 2 days and no action taken. No info was given unless I ask. I contacted them 2 more times to get an update and the only update is they are working on it. How long would it take to review and compare one document? For a VIP Customer? As soon as this issue is resolved, I will withdraw everything I have and will never use. Even the global one. A friendly reminder to everyone.

Exchange attempts to get you to sign up…

Exchange attempts to get you to sign up with sign up bonus campaign but they do not pay our, customer service are AWFUL and make no sense. Not about the bonus I just wouldnt trust keeping any money on this platform. I would be worried about them to taking it away and then say "terms and conditions" with no other explanation.

Nicht empfehlenswert, Connected sich nur sehr mühsam bis überhaupt nicht mit innovativen Newcomer chains, es gibt soviel Auswahl, da lasse ich es lieber.

good

No no no

worst app ever. it's constantly asking for kyc every time I open the app. no customer service at all. worst app ever!!!! When I want to Trade because rates are in my favour okx doesn't let me Trade.

Ich kann mein Konto nicht schließen, weil ich einen Restbetrag einer Kryptowährung von unter 1 Cent habe. Auszahlung geht damit natürlich auch nicht. Wie lächerlich ist das bitte.

über einen Link von Coingecko registriert da für Anmeldung und Einzahlung von 100 € ein Bonus von 20 $ in BTC versprochen wurde. Aber sofort nach Anmeldung ging der Ärger los. Zweimal Führerschein hochgeladen, zweimal abgelehnt - ohne Begründung. Und dann sollte ich nach dem KYC 1000 ,,€ einzahlen um 10 $ in BTC zu erhalten. Auf Nachfrage erfahre ich dann das Angebot wäre in meiner Region nicht verfügbar deshalb gibt es eben gar keinen Neukunden Bonus. Account daher umgehend wieder geschlossen.

Sehr einfach

❤️ best Support and thanks for trust FOR LOVE !!

soweit so gut was mich stört, ist das eine Order bis zu 1 1/2 Stunden dauert bis sie akzeptiert/bearbeitet wird und das finde ich schon frech deswegen nur zwei Sterne bin seit kurzem dabei und schon am schauen ob ich was "schnelleres" finde!!! wer Zeit hat okay ich hab meistens keine!