worst platform ever . They steel on funding fees , their customer service is just a poor call center but i forgive them since who hired them are a bunch of scammers .
Glitch after a glitch and no compensation for losses that their irrational decisions results to , off coarse losses .
They increased funding fees to 0.5 up front 0.02 imagin a platform does such thing to its clients .
Very poor , binance is simply a large scam dont ever register , believe me ..you will never make money .
N
Norman Pfaff
Google Play
28 Февраль 2026
this app is a nightmare, 3 mail codes + google authenticator + facial recog just to withdraw some crypto
T
tokk
Trustpilot
27 Февраль 2026
binance bags
it is bad that i can't share materials here. They steal silently large amounts in closing commissions , there are bugs in the API too. They lie pretending to investigate something, meanwhile they ask and come with a pre-prepared answer that they found no issue. When I asked for the facts, they asked me to make a report again to review. Stupidity. They try to tireed you./ Ordinary criminals offshore. They know there is no risk and boldly continue their crime. From the outside, they look nice.
K
Kids TV
Trustpilot
27 Февраль 2026
binance's futures has glitches
binance's futures has glitches. take caree. if you lost money, they wont take resposibility to get compensation. last year i was stuggled to get at least half of my losst ./ they are criminals, just believe. outside they loooks nicelyl , but nah.
E
Erick Mathew
Trustpilot
27 Февраль 2026
Extremely Frustrating P2P Dispute Experience
Order Number: 22860349343554392064
Case ID: 157526509
I rarely leave negative reviews, but this experience has been extremely frustrating.
I have been a Binance user for some time, but my recent P2P dispute experience has been deeply frustrating.
I completed a transaction and provided full, verifiable proof of payment, including official bank confirmation and a continuous login video as requested. Despite fully complying with every verification requirement, the resolution process has been repeatedly extended while the seller remains non-responsive.
Multiple deadlines were given to the seller (including a suspension warning), yet instead of a final arbitration decision, additional hours were granted again.
While support agents remain polite, the process lacks urgency and clear resolution timelines. As a buyer who has provided 100% evidence and followed all procedures, it feels unreasonable to continue waiting while no fault exists on my side.
For a platform of Binance’s scale, I expected faster and more decisive arbitration when clear proof has already been submitted.
I sincerely hope Binance improves the efficiency and transparency of its P2P dispute handling process.
S
Scott
Trustpilot
27 Февраль 2026
One of the worst companies I have ever…
One of the worst companies I have ever dealt with. I am trying to get my crypto back from them, it was sent via revolut to them, they asked me to upload a video, I have done it 6 times and every single time I upload a new video they ask for something different. I have removed the rest of my crypto to another exchange and will be bringing them to court. Shocking Company
-----------
Reply
I have contacted your your live support team as per your comment and they were even more useless then the team dealing with the video's.
The ID's as requested are
- Original deposit: 0x498c74dbeb8ae482c50c8c87034fdedc2ff6c4855d7c4635e55985e2dddd957d
- Reversal: 0x3f75ea3886f2cef471d4ba989467ebfebc8bb6ce672f60ba0ebd1612e2b1edb0
My Binance ID is
472535655
B
Boris
Trustpilot
27 Февраль 2026
Terrible exchange
Terrible exchange, non loyality for customers
L
Leonid Meders
Google Play
27 Февраль 2026
Einfach zu bedienen und sehr hilfreich. Ich nutze auch Blockprophet_app im Browser.
M
Milan Jorgic
Trustpilot
27 Февраль 2026
To credit XRP Binance insisted on use of video camera while proving only 6% of space needed to upload
To credit XRP sent from Gate (See Gate for beginning) Binance wanted Selfies of myself, videos of email exchange between myself and Gate, and videos of transactions of XRP within Gate. Only way to above upload was in a portal attached to an email from Binance. Binance did not accept, laptop screen recordings, word files, computer screen shots or even providing above information in separate files. Binance demanded all three of above had to be taken with a smart camera in one single uninterrupted take. It is by far the least efficient way to share above information. For instance, lap top screen recordings can be done with as low as 1 fps, which produced a file of 12 MB. Word files or Screenshots take up much less space. Slowest possible phone recording is 30 fps, which led to completed file of about 400MB as opposed to portal’s limit. of 30 MB. Hard to believe Binance not aware of this. To remove any doubt, I stated that I could provide all evidence Binance requested, only if I could use other media as outlined above, or if they insisted on Camera recording it had to be accessed through the cloud. Binance gave no answer to concerns, instead, using a camera recording in a single take even though both Binance and I knew this was and is physically impossible. The only reason I can see for Binance placing both excessive demands, and insisting on a single media, while limiting access to Binance, is to ensure failure, while alleging I did nothing to meet their requests.
F
Falko Toetzke
Google Play
26 Февраль 2026
alles bestens
A
Aimon Akram
Trustpilot
26 Февраль 2026
Today got liquidation
Today got liquidation
Case ID #157477301
Bcoz my account nt working due to got liquidated
A
ayoob vk
Trustpilot
25 Февраль 2026
Binance is honestly just about fees.
Binance is honestly just about fees.
Service fee. Network fee. Gas fee. Fee after fee after fee.
Every time you try to do anything, they take more money. It feels like the app only exists to charge users instead of helping them.
Not user-friendly at all. Just frustrating and expensive. Not recommended.
T
Thoralf Neubert
Trustpilot
25 Февраль 2026
Closing up my account is not…
Closing up my account is not acceptable. I had a lot of stable assets within it and they was no response from their customer support. Did all the kyc required but nothing happened over the months. I would never have thought recovery was possible with them if I wasn’t enlightened about their scam. I reached out to GlobalAidRecovery with experts that made me see it was much more than I thought. I filed for a recovery and they helped me through the process of that. I took less time than i expected and I would never use binance again.
S
Stiliyana Ivanova
Trustpilot
24 Февраль 2026
Very poor experience
I wouldn't recommend Binance if you're looking to invest.
Their policy is extremely controversial in the sense that they say your account is verified after you have completed your registration, making you think it's all good. Then you make your first trade/investment, which also goes smoothly, only to find out that when you want to close it (at a profit or loss), you are now required to provide additional information regarding your account.
That would be just a small inconvenience if the process of that verification were quick and smooth. Nothing close. After providing everything they've asked for, they are still not verifying my account, as they have made INCORRECT calculations based on the information I have provided. Ridiculous.
In the meantime, I am not able to do anything with my open position, exposing me to significant risks.
Still waiting for them to resolve this...
RFI-20260210-0000233
A
Abderrahmane kendil Abs
Trustpilot
23 Февраль 2026
This platform is a biiiig scammers they…
This platform is a biiiig scammers they split the win with you and double your losses this is the worse platform I ever used
G
GLOBAL JOBBER
Trustpilot
23 Февраль 2026
For the second time, my digital assets have been stolen d time
For the second time, my digital assets have been stolen from my Binance account... The first time I did not object even though I informed them of what happened... But this time I am certain that the theft was orchestrated by Binance itself... The addresses to which the digital assets were withdrawn are not on my whitelist. This list is supposed to protect user accounts.
I would also like to point out that after the first theft, I changed everything in my account with them regarding account security requirements... but to no avail.
The account suddenly stops and you cannot log in for 5 minutes...then everything returns to normal, but simply your money is gone...what kind of scam company are you?
Below are the details of the theft.
Address:0xb2c568983965620b6240cdd77d860b9aa92c5d54
Chain: BSC
TXID: 0x4b252b85c7b6f9de3e3760fc8836fc4b2518d2a68469b221ab0425ab2d04333e
239.99 USDT
Address: 0xb2c568983965620b6240cdd77d860b9aa92c5d54
Chain: BSC
TXID: 0xa9c7a8287535ee584ffc31b81b303b13cf4b84eb6180e2cdabb54ee951551aa1
559.99 USDT
Address: 0xb2c568983965620b6240cdd77d860b9aa92c5d54
Chain: ETH
TXID: 0x518998ae7ab742cb7f337c4428e174976d37645d7d2defeb91c9604e5165a7af
44,984.00 CHZ
Address: 0xb2c568983965620b6240cdd77d860b9aa92c5d54
Chain: ETH
TXID: 0x4cc645c92be061a9db1d02f6ab336130c8cb9ce6157dffe8f152fa39a67b223e
For the second time, my digital assets have been stolen from my Binance account... The first time I did not object even though I informed them of what happened... But this time I am certain that the theft was orchestrated by Binance itself... The addresses to which the digital assets were withdrawn are not on my whitelist. This list is supposed to protect user accounts.
U
usama zafar
Trustpilot
23 Февраль 2026
hi there my case id is #157325897…
hi there my case id is #157325897 binance has restricted my account without any reason. And is making lame excuses that my account is under review. i mean for what reason i didnt withdraw or deposit from suspicious entities . and i will remove this post until my case will be resolved otherwise i will post it on other fourms withs proofs that what this centralised exchange is doing. if i violated any terms why are they hesitating to give me reason
M
Mark Wazchinsky
Trustpilot
22 Февраль 2026
The most awful platform with awful…
The most awful platform with awful support. It took 1 month to solve my problem with money
N
NS Sanzid
Trustpilot
22 Февраль 2026
"Technical glitch at 00:00:00 cost me 1 BTC - Unfair support!"
"I hit exactly 00:00:00 in the Binance BTC Button game and have clear video evidence of the timer staying at zero. Despite this visual proof, Binance support refuses to honor the win, blaming 'server sync issues'. If the app shows 00:00:00, it's a technical failure on Binance's end, not the user's. Hiding behind technical jargon after showing 00:00:00 to a user is unfair and misleading. Case ID: CC8834107. I will share the video proof everywhere until this is resolved fairly.
Update (Feb 23, 2026): Binance's reply here is as dismissive as their chat support. They claim they provided "relevant information," but that information was just an offer for a 30-day VIP upgrade to silence me about hitting 00:00:00. I have officially REJECTED their VIP bribe because a fee discount does not fix a technical glitch that cost me 1 BTC. If you really want to resolve this, stop sending me back to the same chat agents and have a Senior Manager review my video evidence of hitting 00:00:00. Case ID: #157260838.
A
abdul kader
Trustpilot
20 Февраль 2026
this binance is most stupid to provide support
this binance is most stupid and bloody idiotic company you can not find support service they have a bot chat which makes you more angry and they have tons of FAQ
which is non sense they are dam bloody company i have been trying to find a support for 6 months and not finding them so avoid using this company
A
Amelia
Trustpilot
20 Февраль 2026
Binance blocked my account without any…
Binance blocked my account without any notice and reason,
When I asked them why the did this, After long waiting times they just reply one thing that cannot tell why they closed , I mean are you kidding me, you blocked my account with funds in it and telling me you don't know reason even if you do you cannot tell me that reason, WTF just say you are scammers in style stealing peoples money, I wonder what law is doing.
R
Roman Hukor
Trustpilot
20 Февраль 2026
Work so bad.
Work so bad.
I
IMPERIALLX
TradingView
20 Февраль 2026
Great App. Webhook signal trading needs better integrations
M
Mike Herschel
Trustpilot
17 Февраль 2026
Sooo Terrible
Sooo Terrible
A
Arnold
Trustpilot
16 Февраль 2026
Horrible fees
Horrible fees
P
Pmar Memr
Trustpilot
15 Февраль 2026
I am sharing my personal experience.
I am sharing my personal experience.
My Binance account has been restricted since early December, and I have been unable to access my funds during this time. I submitted all requested documents and evidence promptly, but the review process has taken significantly longer than expected.
I have followed up multiple times and have received responses stating the matter is under review. However, there has been no clear timeline provided for resolution.
I understand compliance and security procedures are important, but extended account restrictions without transparent communication can be very stressful for users.
I hope Binance improves response times and provides clearer updates for customers going through similar situations.
My Case id: 156673822
no they have not. they keep saying same things since december. so it is not relevant, they say no ETA.
since early december, we are now in february. and they want me to wait until next year? i dont think its worth keeping funds in binance. just move to another platform guys.