OKX

ALLES HAT GEKLAPPT MIT VERIFIKATION, ABER TROTZDEM NACH MEIN SELFIE WURDE ABGELEHNT... SUPORT SAGT MIR DASS KÖNNEN NICHT MIR DIENSTLEISTUNGEN ANBIETEN... GRUND SAGT, DASS KÖNNEN NICHT NENNEN... DAS IST NORMAL???!!! MEIN SELFIE BIN SYMPATHISCH ODER WIE KANN MAN DAS VERSTEHEN??? ONLINE AUSWEIS VERIFIKATION HAT ALLES AKZEPTIERT UND BESTÄTIGT DASS VERIFIKATION WURDE ERFOLGREICH ABGESCHLOSSEN. ABER AUF SELFIE WURDE ICH NICHT GEFALLEN... DISKRIMINIERT WURDE VON MEINEM AUSSEHEN... WO IST GRUND DANN???

Crypto Loan Account Problem

Dear OKX Support Team, I am writing to formally submit a complaint regarding the delay in the release of my funds related to a crypto loan transaction on your platform. I used the crypto loan feature available on your exchange by entering the loan using my entire available balance as collateral. As of February 1, 2026, I fully repaid the outstanding loan amount. According to your platform’s terms, my entire balance should have been released and made available to me within 24 hours following full repayment. However, despite five days having passed since the repayment date, my balance has still not been credited back to my account. I contacted your live support team regarding this issue, and a support ticket was created on my behalf. In the response I received, I was informed that the delay was due to a general system backlog and that assets are being released sequentially. Despite this explanation, I am still waiting, and no concrete resolution timeframe has been provided. This situation is unacceptable, as it prevents me from accessing my own funds without a valid justification and exceeds the timeframe stated in your own procedures. I kindly but firmly request that the necessary actions be taken immediately to resolve this issue and that my balance be released to my account without any further delay. My UID is 439566967771727546 I look forward to your prompt response and resolution. Sincerely, Mete Kara My support ticket id: 31051678

Support chat ticket #7272418 from 09.01.2026 why I should contact again with you, when your team confirmed, that demo Trading is only posible in web versión and not in android app version? and not sure why you did not include this in the app version, why I need to start my pc? I have this now one month and could only play in Demo Trading 2 times, as I do not use a lot a pc, but I have my Phone every day, but as I am not confident, until I am not sure I will not trade in real.

Asked me to post a review on Trading View for $15 bonus but never paid anything. Just a scam

Stop‑loss cancelled without my action + no real investigation

I faced a serious issue on OKX. I opened two CRVUSDT trades with proper SL orders, then manually closed both positions. Days later, I was shocked to receive liquidation emails. When I checked, I found that the position was still open and all SL orders had been cancelled — even though I never cancelled them. Support kept repeating generic replies and refused to provide backend logs (IP, device, source of cancellation). My own order history shows only “Canceled” with no source. Very disappointing transparency and investigation quality.

’ve had a really good experience using OKX. The platform is easy to navigate, even for beginners, and everything feels well organized. Buying, selling, and trading crypto is straightforward, and the app runs smoothly without lag. I like that there are lots of features, from basic spot trading to more advanced tools, so you can grow into it as you learn more. Security is one of the biggest positives. OKX offers strong protection like two-factor authentication and withdrawal safeguards, which makes me feel safer keeping funds on the platform. The customer support has also been helpful whenever I had questions, responding quickly and clearly. Another thing I appreciate is the variety of cryptocurrencies available and the relatively low fees compared to some other exchanges. The learning section and demo tools are great for people who are still getting familiar with trading. Overall, OKX is a reliable and user-friendly exchange that works well for both new and experienced users. I’d definitely recommend it to anyone looking for a solid crypto platform.

OKX is my preferred exchange in Kenya. It is fast, reliable, and offers a wide range of features. My funds are always accessible, and the P2P system operates smoothly. Customer support has been very helpful whenever I needed assistance. I highly recommend OKX for both new and experienced traders. #OKXReward

OKX is a very convenient trading platform. I would choose it over any platform any day. The rates are very fair and the customer service is top notch. Thank you OKX for being the best #OKXReward

Dual investment product

The dual investment product caught my attention as a way to earn yield while potentially buying or selling at better prices. It's a nice middle ground between just holding coins and actively trading and the risk reward is clearly explained before you commit.

Very easy to use and low fee

I appreciate that the platform shows…

I appreciate that the platform shows real time order book depth with clear visualizations. When I am placing larger trades, being able to see the market depth helps me avoid slippage, and the charts update smoothly without any noticeable lag during busy trading hours!

Support is terrible

Support is terrible. I got an error during KYC verification. I contacted support, and they advised me to clear the cache and reinstall the app. While other exchanges reply in a few minutes and are always responsive, I've been waiting for 4 hours already on OKX with no response at all.

I've used their fiat deposit options a...

I've used their fiat deposit options a few times through bank transfer. Processing took about a business day, which is standard. Fees were transparent.

Had a small scare where my deposit…

Had a small scare where my deposit didn't show up immediately because I forgot to include the memo/tag. I contacted support through the live chat, and they were actually helpful

Auto dca bot work perfectly

The dca bot has been lifesaver for my investment strategy. Instead of trying to time the market, I just set it weekly to buy bitcoin with a fixed amount. It runs automatically, and I don't have to stress about opening the app constantly to execute manual buyer.

richtig gut

i did 3 diffrent deposis by bankontact

i did 3 diffrent deposis by bankontact and they never credited my money or refund it to my bank account the mony got debited from my bank bankontact should be an instant deposit ( which they did not credit it) and they never refunded my money back even 2 weeks after the transaction!

The Convert feature is handy when I…

The Convert feature is handy when I need to quickly move between stablecoins or swap tokens. Saves me from dealing with limit orders when I just want a fast exchange.

Case ID 30545457

Case ID 30545457

افضل تعامل وافضل منصه لتحويل الفلوس في اسرع وقت افضل خدمه عملاء على الاطلاق ♥

Pressured my mum to keep giving them…

Pressured my mum to keep giving them money to release the funds in her account, only for them to use that money for trading. We didn't know and my mum kept sending them the money. Then when we asked them to cancel the transaction and refund the money to the account that originally sent the funds, they made us pay $500 that was non-refundable. Don't engage with them. Despite the company relying on trustpilot, I'm sorry, there's nothing to understand, you and explain away what you've done. The contract was through your website, gaslighting will get you nowhere.

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I got Scammed by Merak Ai, and I am now getting scammed again by Okx

Okx is a Scam, I got scamed by Merak Ai, I elisted the services of Rosewood solicitors. After about a week, they told me that they had recovered the money. Okx said to activate my wallet account with them, I needed to deposit 500 dollers, which I did. Okx emailed me to say that the money is in a blocked chain and my funds cannot be released unless I pay another 500 dollers. I did not have this money, I borrowed from a friend with the hope of giving them their money as soon as my money is released. The money was then transferred them. Okx emailed to say that they are happy to release my money. Okx now put the amount on a wallet that shows the amount of money, but beside the balance 0.07dollers. Rosewood and emailed okx, they emailed back to say the source of the money is dirty, and need to be investigated. Now the money that I invested with Merak Ai, was part of my pension that was paid to me last year, how can the source be dirty? Anyhow, Okx demanded that the sum of 1500dollers be paid for the to clear that up. In order to help me, Rosewood put forward the sum of 900 dollers and I added 700 dollers. Okx emailed to say that everthing is now ok and the money will be released in a few hours. We waited till the next day, there was nothing from okx. We now emailed them, only for them to send me the same email that they had sent before the deposit of 1500 dollars, saying the money is dirty money. Currently, they refused to release the funds recovered and my deposit of over 2500 dollers. They asking that I deposit another 5000 dollers to recover my funds. Before anyone should decide to use okx, be ready to lose all your money.

Tra

They cheated me with XPL airdrops and…

They cheated me with XPL airdrops and now again with BREV airdrop as well. I did not do any transactions which are in violation for the airdrops. I did click on Join and was allowed to join in both the air drops and the app said i earned coins in both the airdrops but nothing was deposited into my account. When i raised tge ticket they gave the same BS taht i was in violation but vaut say what that is.

Company advertises with €100 bonus

Company advertises with €100 bonus, however unlike previous wallets which have given me a €50 for depositing €20, this service requires you to deposit AND PURCHASE CRYPTO for €2000 AND keep this in your account for 30 days.

MODERN DAY THIEVES

dont use or trust this platform at all for real. you deposit money, or buy crypto, it doesnt matter you WILL GET STUCK WITH NO ACCESS TO YOUR MONEY. IT WILL SHOW YOUR BALANCE, BUT STATE DUE TO PLATFORM POLOCIES YOU WILL BE UNABLE TO TOUCH YOUR OWN DAMN MONEY. ITS WORSE THAN A FREAKING BANK. THEY ARE HIDING SOMETHING AND I REALLY ADVISE TO LEAVE THIS APP ALONE. USE COIN FLIP OR COIN BASE... YOU WILL BE DISSAPOINTED WITH THIS APP I PROMISE YOU THAT....GOOD LUCK

Misleading welcome bonus campaign – account created via official link but reward denied

I registered on OKX specifically because of their public campaign “Welcome bonus for new users – R$200”. I accessed the official campaign page and clicked on “Create account” directly from that page. I then completed the registration normally. After logging into my account, the campaign did not appear in the Reward Center. I contacted OKX support, provided screenshots and links, and was later informed that my account “was not created via the promotional link”, therefore I would not be eligible for the bonus. The problem is simple: The promotional page is public. The button on that page leads directly to the account creation flow. At no moment does the system warn that the account is not being linked to the campaign. The user has no way to verify whether the tracking worked. In the end, OKX promotes a public offer to attract new users, but later denies eligibility based on internal tracking that the customer cannot control or validate. That is misleading marketing practice. I did not deposit any funds because this situation raised serious trust concerns. If a company fails to honor a basic welcome offer due to internal tracking issues, it does not inspire confidence for larger transactions. I hope OKX reviews this process and applies fair solutions to affected users.

Easy starting crypto

Easy starting crypto. They provide good support.

Poor customer service

Waited week on an answer on a ticket because my refferal of friend got marked as "not fulfilled" even though i am sure my friend met all the requirements for the BTC Bonus you normally get. waited for weeks to get an answer on why it was denied and even after waiting more than 4 weeks the answer was rubbish.